Healthcare institutions around the world are being challenged to do better for their stakeholders, including patients, care providers, payers and governments. The reality, however, has been spiraling costs for services, inconsistent quality in delivery, and decreased timeliness in care.

A 2012 IBM study has identified five competencies required by healthcare organizations to redefine their business models for increased value to their stakeholders, and to reorient their operations around patient-centered care.

1. Collaboration and partnering:
Sharing ideas and information in mutually beneficial relationships towards coordinated care delivery, crossing traditional organizational and geographic boundaries.
2. Information proficiency:
Measurement, monitoring and analysis of patient lifetime health outcomes and care interventions, based on reliable health and operational data.
3. Personalization of health:
Multi-channel, multi-location delivery of longitudinal and preventative care, in addition to episodic and transactional care, according to each patient’s characteristics and preferences.
4. Talent creation and retention:
Enablement of proactive hiring, the development of new skills, and the motivation of health care professionals aligned with improving value(s), while appreciating heritage culture and practices.
5.Technology enablement:
Modernization of infrastructure to capture diagnostics directly from networked medical devices, integrate with patient records, and analyze in broader contexts.

Leading organizations recognize the opportunity to improve outcomes in healthcare. Institutions, teams and individuals can be more highly coordinated around patients, better aligned to higher levels of performance, and more efficient in service delivery.

[Reference: IBM Healthcare and Life Sciences, “Redefining Value and Success in Healthcare“, 2012]