The application of Internet technologies, since the 1990s, has transformed industries and societies. In healthcare delivery, however, information is trapped inside technological islands that can deter integrated diagnoses of patient conditions, hide bottlenecks in healthcare delivery facilities and obscure trends emerging in communities and regions.

Care and clinical process management aims to employ Internet technologies within healthcare systems to improve the quality and efficiency in patient-centered care. These information technologies provide the opportunity for integrated coordination and collaboration across healthcare provider roles.

The most promising Internet technologies include:

Connectivity and service-oriented integration:
Enabling interoperability between heterogenous information technologies, across varieties of platforms, protocols and data formats, through an enterprise service bus.
Business process, business rules and business events automation:
Coordination of workflows amongst process participants with federated application systems, with automation and governance of operational decisions, and the detection, evaluation and response to real-time patterns.
Mobile device platform development and deployment:
User interfaces for browser, hybrid and native applications, with gateways to back-end systems and cloud-based services, and operational management features.
Business intelligence and predictive analytics:
Reporting on cross-sectional and longitudinal histories, and root cause analysis across structured and unstructured data.

Opportunities for an improved patient experience may be achieved by healthcare professionals applying current Internet technologies for better access to information and streamlined coordination around the circle of care.

[Reference:  Alan Dickman, Neal Gilmore, Phillipp Schume, “Care process management: Using BPM tools and methodology in the healthcare environment“, IBM DeveloperWorks, December 12, 2012].